Connect in a Customized Way

Every level of an organization relies on effective communication to move business forward. This course is designed to help participants build concrete skills for interfacing with supervisors, colleagues, staff, internal and external clients, and other key stakeholders in a customized way.

Participants will be introduced to a four-quadrant framework of communication styles and will identify and assess their own style. In becoming aware of their own personal style and discussing the advantages and limitations of each of the four styles, participants will learn how to successfully adjust their communication approach to their audience. This course also shares effective strategies for handling difficult situations and managing difficult conversations. Adaptability and versatility in working with others are vital skills for success.

5 PD Credit Hours